Terms of Service
Terms of Service
Welcome to EthnicSandook. By accessing or using our website https://ethnicsandook.com/, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or placing any order.
1. Introduction
EthnicSandook is an online platform offering ethnic fashion products including sarees, kurtis, suits, silk collections, bedsheets, comforters, and related traditional lifestyle products. Our goal is to provide quality ethnic products with a smooth customer experience.
By visiting our website, browsing products, or placing an inquiry/order, you agree to these Terms of Service, Privacy Policy, and all applicable laws and regulations.
2. Product Information
We make every effort to display product images, colors, descriptions, and specifications as accurately as possible. However, due to photography lighting, screen settings, and handcrafted variations, slight differences in color, texture, or design may occur.
All products are subject to availability.
3. Ordering Process
Currently, EthnicSandook does not offer direct online payment checkout on the website.
Orders are processed through:
- WhatsApp communication
- Email confirmation
- Direct customer interaction
Customers can place orders or product inquiries by contacting us through:
- Phone call
Our team will confirm:
- Product availability
- Final pricing
- Shipping details
- Payment instructions
- Delivery timelines
before processing any order.
4. Pricing
All prices displayed on the website are subject to change without prior notice. Prices may vary based on:
- Product customization
- Shipping location
- Bulk orders
- Availability
Final pricing will be confirmed during order confirmation through WhatsApp or email communication.
5. Payment Terms
Since online payment integration is currently unavailable on the website, payments will be handled manually through mutually agreed payment methods after order confirmation.
Customers are requested not to make any payment unless officially confirmed by EthnicSandook representatives.
6. Shipping & Delivery
We strive to dispatch products within the committed timeframe. Delivery timelines may vary depending on:
- Product availability
- Shipping location
- Courier services
- Festivals or seasonal demand
EthnicSandook will not be held responsible for delays caused by third-party logistics providers or unforeseen circumstances.
7. Returns & Exchanges
Customers are requested to inspect products carefully upon delivery.
Returns or exchanges may be accepted only in cases of:
- Damaged products
- Incorrect product received
- Manufacturing defects
Requests must be reported within 48 hours of delivery with proper images/videos for verification.
Customized or specially ordered products may not be eligible for return or exchange.
8. Intellectual Property
All website content including:
- Images
- Logos
- Product descriptions
- Graphics
- Website design
- Branding materials
are the property of EthnicSandook and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
EthnicSandook shall not be liable for:
- Indirect damages
- Business losses
- Delayed deliveries
- Third-party service issues
- Technical interruptions
Users access and use the website at their own discretion.
10. Modifications
We reserve the right to modify these Terms of Service at any time without prior notice. Continued use of the website after updates constitutes acceptance of revised terms.
11. Contact Information
For any questions, order inquiries, or support, please contact us:
EthnicSandook
III-F, 26, 1st Floor, Sec-3 Vaishali, Ghaziabad, U.P. - 201010
Email: nehajha2012@gmail.com
Phone: +91 9871722976